Refunds

Write to paintedalways@gmail.com. That inbox is monitored and a person answers it. Send the email address you ordered with, and — for anything that arrived wrong — a photograph. Everything below runs from that one address.

If a print arrives misprinted or damaged in shipping, tell us within 30 days of delivery and we will reprint it or refund it in full — your call, no return required. If tracking stalls and the parcel never lands, the same applies: we reship or refund.

Every print is made to order for you, so we cannot take a change-of-mind return once production has started. If you want to cancel, write the moment you know; if the piece has not gone to press we cancel and refund in full.

An archival file that was paid for and never delivered is refunded in full. Once the file has been delivered it is not refundable — as The Paddock’s terms say, a download cannot be returned. If a delivered file is corrupt or wrong, we replace it.

Refunds go back to the card that paid, through Stripe, and usually clear within 5–10 business days of being issued. We do not hold store credit and we never issue a refund as anything but money.